Making Payments
If you need to make a payment to XML2U here are the options:

1. Order New Feed
To order a new feed please click here. Payments are typically via a credit or debit card online, but PayPal and bank transfer options are also available on request. Email accounts@No spam please!xml2u.com for these options.

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2. Feed Subscription Due or Overdue
You will be paying for your feed either monthly or annually via a recurring subscription. If our system has been unable to collect a payment you will have been emailed either by: Worldpay (for card payments), PayPal and/or XML2U’s accounts team advising you of what needs to be done.

Credit or Debit Card Subscriptions

If your subscription fails to be paid on time, our card payment processor Worldpay will have emailed you. This might be because your card has expired or you are having to replace a lost or blocked card, or your card issuer has made a mistaken assumption that the transaction is a potential fraud.

If the card details held by Worldpay are correct and 'in date', contact your card issuer to instruct them to allow payment requests from Worldpay on XML2U's behalf. Once you have contacted your card issuer with these instructions you will still need to reactivate the payment agreement (see below).
To update your card details or reactivate your payment agreement ...

You will need to log in to the Shopper Management System and either update your card details or instruct the payment system to try again. If you don’t have your Worldpay log in details use the Forgotten Password link. This asks for your Agreement ID number (which you will find in the email from us or from Worldpay) and your email address (the one you used when you first set up the agreement). Worldpay will send you two emails - one with your Username and the other with your Password. NOTE: It can take up to two hours after you receive these emails for your log in details to be activated.

Telephone Support - If your online attempt has not worked for you, you can call Worldpay's Customer Support on +44 (0)1268 500 615.

If for some reason you have been unable to re-activate your payment agreement, email accounts@No spam please!xml2u.com and you will be given a link to a new subscription page.



PayPal Subscription
PayPal will have emailed you in the event of a payment failure explaining what is required to restart the subscription.  In most cases they will automatically try again 5 days later but, if you need to add funds to your PayPal account or amend the account in some other way, try to do so before the next attempt is made to collect the payment.  In the event that you are unable to update your existing PayPal subscription, email accounts@No spam please!xml2u.com for a link to a new subscription page.


Bank Transfer Subscriptions
If you prefer to pay annually by bank transfer email accounts@No spam please!xml2u.com if you need confirmation of the amount to be paid. Our bank details.

Bank: HSBC
A/c Name: XML2U
Sort: 40-44-19
Acc No: 11402129
Address: 418 Ewell Road, Tolworth, Surbiton, Surrey KT6 7HJ, United Kingdom
IBAN / International A/c No: GB38MIDL40441911402129
SWIFT / Bank Identifier Code: MIDLGB2159T

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3. Feed Re-build Fee
This will be required if it has become necessary to reconfigure the data extraction robot when there have been significant changes to where we have been asked to collect the listings data from (the data source). The cost for this is usually no more than £30 sterling (+ UK VAT if you are based in the UK). You will probably have been advised by email of the actual cost.

  • Credit or Debit Card here
  • PayPal to paypal@No spam please!xml2u.com
  • Bank Transfer (use the details below)
Bank: HSBC
A/c Name: XML2U
Sort: 40-44-19
Acc No: 11402129
Address: 418 Ewell Road, Tolworth, Surbiton, Surrey KT6 7HJ, United Kingdom
IBAN / International A/c No: GB38MIDL40441911402129
SWIFT / Bank Identifier Code: MIDLGB2159T

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4. Payments for add-on Services
We provide a number of extra services which utilise your XML2U feed to automate your listings uploads. Visit these links for additional information and payment facilities:

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